Vol. 27 (2020): maio

View Vol. 27 (2020): maio

DOI: https://doi.org/10.21710/rch.v27i0

Published: 2020-05-01

EDITORIAL

Editorial

Fernando de Almeida Santos

180-183
- pdf (Português (Brasil))

ARTICLES

The effect of ERP and CRM systems implementation on customer satisfaction

Reginaldo Pereira da Silva, Napoleão Verardi Galegale

184-207
- PDF (Português (Brasil))
Explanatory factors of the economic efficiency of the public expenditure with health of the brazilian capital cities

Francisco Felipe da Silva, Anailson Márcio Gomes, Alexandro Barbosa, Wenner Gláucio Lopes Lucena

208-227
- PDF (Português (Brasil))
Determining factors of the governmental transparency

Juliana Maria de Araúo, Débora Gonzaga Martin, Marco Aurélio Marques Ferreira, Evandro Rodrigues de Faria

228-251
- PDF (Português (Brasil))
The commercialization of precious stones in the national and international market: an analysis of the region of the Upper Middle Uruguay of Rio Grande do Sul

Carine Dalla Valle, Andrea Cristina Dorr

252-273
- PDF (Português (Brasil))
Evaluation of acceptance and use of management monitoring system (SAG) for internal control in the Brazilian Army

Daryk Barbosa Alves, Albery Santos Cavalcanti, Haroldo Sabino do Nascimento Junior, Alessandra Carla Ceolin

274-295
- PDF (Português (Brasil))
Cryptocurrency and religion: bitcoinâ€™s use in islamic finance

Ahmed Sameer El Khatib, Nahor Plácido Lisboa

296-318
- PDF (Português (Brasil))
The distance between discourse and practice: an analysis of social responsibility and disclosure vis-a-vis earnings management

Caio Rodrigues Barroso, Rodrigo de Souza Gonçalves, Otávio Ribeiro de Medeiros, Alex Laquis Resende

319-341
- PDF (Português (Brasil))
Operational risk management: a case study of the ability to respond to operational incidents in financial companies

Rolf Henrique Neubarth, Alessandro Marco Rosini, Renata Carolina Grotta, Eduardo Ribeiro Guedes

342-360
- PDF (Português (Brasil))
Built for practical use of red flags in audit

Nilton Cesar Carraro, Otávio Augusto Izidio de Almeida, Leandro Caires Siqueira, Marco Aurélio Batista de Sousa

361-377
- PDF (Português (Brasil))
Stochastic analysis of the economic viability of an irrigation spin-off

Sérgio R M Nazaré, Paulo Augusto Pettenuzzo Britto

378-400
- PDF (Português (Brasil))